Refund Eligibility
You can request a refund within 2-7 days of purchase if:
- The product has critical issues that prevent it from functioning as described
- The delivered files are incomplete or not accessible
- The product does not match the description or features mentioned on the website
All refund requests are reviewed individually before approval.
When We Cannot Offer a Refund
Refunds will not be processed in the following cases:
- A payment dispute is opened without contacting our support team first
- Issues arise due to lack of technical knowledge or incorrect implementation
- Your hosting or environment does not meet required system specifications
- You changed your mind or no longer need the product
- No refund request is made within 72 hours of purchase
After this timeframe, we assume the product is working as expected.
How to Request a Refund
To submit a refund request, please provide:
- Order details or transaction ID
- A clear explanation of the issue
- Screenshots or supporting evidence if applicable
You can reach out via ourContact or Support page. Our team responds quickly and works with you to resolve the issue.
Refund Processing
If your request is approved:
- The refund will be issued through the original payment method
- Processing time depends on your payment provider
- You will receive confirmation once the refund is initiated
Support Before Refund
We strongly recommend contacting our support team before requesting a refund. Most issues can be resolved quickly with proper guidance.
Still Have Questions?
If you need help or clarification, visit our Support Page and send us a message.
We’re here to guide you through any issue step by step.
Your satisfaction matters. At Shadcn Dashboard, we focus on solving problems first and ensuring you get real value from every product.